The Nigerian Communications Commission has directed mobile network operators to compensate subscribers in areas where network quality falls below approved standards.
The directive was disclosed in a statement issued by the Commission’s Head of Public Affairs, Nnenna Ukoha, who said affected users will receive airtime credits as compensation for service disruptions.
According to the commission, the compensation will be calculated based on each subscriber’s average spending and their location within local government areas where network failures are recorded.
The NCC stated that customers should not carry the burden of poor service delivery when telecom operators fail to meet required performance standards.
The move is part of ongoing efforts by the regulator to protect consumers and improve the overall quality of telecommunications services across the country.
The commission explained that the policy reflects its commitment to placing subscribers at the centre of Nigeria’s telecom ecosystem, ensuring that service providers are held accountable for their performance.
Industry observers say the directive could push telecom companies to strengthen network infrastructure and reduce service interruptions, as failure to meet standards may now come with direct financial consequences.
